Frequently asked questions

Yes. Book online – the site always shows live availability. Check-in starts at 4 pm and the door code is sent on the day of arrival, so for a same-day booking you get the code as soon as the booking is confirmed.

Online bookings are paid at checkout by card, MobilePay, Apple Pay, Google Pay or Finnish online banking. Companies can choose invoice (with a business ID). The receipt is emailed automatically.

Yes. An invoicing account is opened once; after that bookings go on invoice without a card, also when booking online. We send e-invoices or invoices by email. There is no invoicing fee. Read more or request an offer.

A standard booking made on our own site can be cancelled free of charge up to 7 days before arrival. Bookings for special events (Suomipop, the WRC Rally, major Paviljonki events) and non-refundable rates are binding. Stays over 30 nights have their own terms. Booking.com and Airbnb bookings are cancelled through that service under its terms. Cancellation policy.

Weekly and monthly prices are shown directly in the booking engine. For stays over a month, several apartments or a work crew, request an offer – we usually reply within an hour on weekdays.

Check-in from 4 pm, check-out by 12 noon. In Lutakko check-in is possible between 4 pm and 11 pm; later arrivals by prior arrangement. Early check-in cannot be booked in advance – ask on the morning of arrival: if the apartment has been empty, you can come in earlier free of charge.

There is no keypad on the doors – the keypad opens on your phone via a link. The PIN code and link are sent on the day of arrival at 2 pm by WhatsApp (SMS and email as backup). The same code opens the street door and the apartment door. Traditional keys are waiting inside. Check-in instructions with photos.

Make sure you use the code from our confirmation (not, for example, Booking.com's own PIN) and that your phone is online. In Lutakko always use the main entrance on the Lutakon aukio square side – the back door's automatic lock does not work. If the problem continues, call +358 50 551 8338.

No. Everything is handled by phone: booking, door code and instructions. Customer service answers calls and WhatsApp from 9 am to 10 pm.

Lutakko (Uno Savolan katu 15): the apartments with a sauna (Sky, Family, SkyView) have their own garage space – the access key and permit are in the apartment. The other apartments have no dedicated space; we recommend the Paviljonki 1 garage under Lutakon aukio square (about 16 € per day, direct access to the front of the building). Street parking nearby is free in the evenings and at weekends.
City centre (Hannikaisenkatu 27 B): no dedicated space. The nearest is the Forum garage almost next door (cheap overnight parking), also P-Sokos on Vapaudenkatu.

Lutakko: next to Sokos Hotel Paviljonki, the last building on Uno Savolan katu coming from the square; the address and “Swingi” are above the door. Use the main entrance on the square side.
City centre: the new tall building behind Hotel Milton with “Aallonharja” written on its side. The main entrance is in the middle of the building, a 3–5 minute walk from the railway station on the same side of the tracks.

A furnished apartment with its own kitchen, made-up beds, linen and towels (one large and one small per guest), final cleaning, washing machine, dishwasher, Smart TV and fast Wi-Fi. There is a starter kit of basics (coffee, salt, detergents, toilet paper); we do not restock it during the stay.

Final cleaning is included. For longer stays we recommend interim cleaning every 1–2 weeks as an extra service; a linen change is available from customer service for a fee. Please do not wash the linen or towels yourself.

Guests open and make the sofa bed themselves – duvets, pillows and clean linen are in the wardrobe. The sofa bed cannot be ordered ready-made. Some apartments have a travel cot.

The larger Lutakko apartments (Sky, Family, SkyView) have their own sauna. There is no shared sauna, and the city-centre apartments have no sauna.

The apartments are non-smoking and smoking on the balcony is prohibited – in Lutakko smoking is allowed only in the smoking area in the backyard. Unfortunately we cannot accept pets.

Send a WhatsApp message or call +358 50 551 8338 (9 am–10 pm) or email info@rahulihomes.com. Urgent building faults (water damage, lock, electricity) are handled immediately, other faults within three days.